(Q) Where can I purchase a Support Agreement?
(A) Support Agreements are available for purchase both through Digi’s Reseller
Channel as well as direct from Digi.
(Q) If the Support Agreement is sold through the reseller, is the agreement
between Digi and the reseller? Or is it between Digi and the end user?
(A) All agreements sold direct or through the reseller channel are between Digi
and the end user.
(Q) How are Support Agreements renewed?
(A) Support Agreements are available for renewal annually. Digi will contact
the end user 30 days prior to the expiration date of the then current agreement for renewal verification.
(Q) Are Support Agreements available for purchase worldwide?
(A) No, Support Agreements are targeted at North American customers. But, agreements
may be available on a case-by-case basis for other countries depending upon requirements.
(Q) Which Digi products are covered under these Service Agreements?
(A) All products that are still in factory warranty are available for contract
consideration.
(Q) Are Support Agreement annual fees per customer site or per
individual
product?
(A) Support Agreement annual fees are per individual product. So if a customer
has 5 individual products, it would require one agreement that has a all 5 products
listed, or five separate agreements.